For Apple iOS / iTunes users that have paid to unlock emotions and are now finding that they appear locked again, please follow these steps:
1) Ensure you are logged in to your Apple device using the same iTunes account email address that you used when you purchased the emotions. If you are logged in to a different account, please log in to the correct account and then restart your device and open Vent again.
2) If this does not solve your issue, please ensure you are logged in to the correct iTunes account the then try the "Restore Purchases" option. You can access that within the Vent app by going to your Profile page, then selecting Edit profile from the settings menu, scroll down to In-app purchases then select the Restore Purchases option.
3) If the above 2 options still haven't helps, please try uninstalling Vent and re-installing the app - then go back and try points 1 and 2 from above again.
If you have tried the steps detailed above and are still experiencing issues, please email us at firstname.lastname@example.org with details and we can provide further assistance.